Company News

SEADABUY’ Terms Condition

Sedabuy, a company with registered address #353A, Street 99, Phum ReiSey, Khan Meanchey, Phnom Penh, Cambodia. (referred to herein as “Sedabuy”, “we”, “our” or “us”) operates the Internet e-commerce website any successor site) and its related sub-domains, sites, Services and tools (“Website”). The Website is provided as a service to you and is intended to allow you and other users to browse and order products and other goods or services (“Products”) offered for sale on the Website (“Services”). Sedabuy reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website.


Terms and conditions

These Terms of Use (the “Terms”) are between Sedabuy and you as an end user of Sedabuy’s Website. Cross border delivery is currently not being offered by Sedabuy. Changes in law or changes in Sedabuy’s business may require changes to be made to the Terms from time to time (“Revised Terms”), so Sedabuy encourages you to review the Terms periodically for any such changes. It is your responsibility to carefully read, agree with and accept the Terms and Website’s Privacy Policy (the “Privacy Policy”) on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you do not agree to (or cannot comply with) any of the Terms, do not use this Website.


If you opt to register with the Website, then at the time of registration with the Website, as a Registered User, you must carefully read these Terms and accept them. Each time a change is made to the Terms, you as a Registered User, will be prompted to accept the Revised Terms before you can proceed with your next purchase of Products on the Website.


User conduct and content

You agree to comply with all legal requirements of the applicable jurisdiction(s) with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same.


The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Website. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Sedabuy a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content however Sedabuy desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any moral rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to law.


Sedabuy will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Sedabuy is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content.


You agree that any User Content submitted by you to the Website will not violate the Terms or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.


Sedabuy does not regularly review posted User Content but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Sedabuy the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make, and you agree to indemnify Sedabuy and its affiliates for all claims resulting from any User Content you submit. Sedabuy and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.


Account and registered user:

In order to purchase any Products on the Website, you may either register and create an account secured by a password (the “Account”) or submit your order without creating the Account i.e. as a “Guest”. Any Account so created is personal to you, and you may not transfer it to another person. Your registration or order (in case of Guest) shall be complete after you accept the Terms. The Terms will apply each time you submit an order for any Products on the Website.


Single Sign-On: Our Website offers a single-sign-on for worldwide participating websites and online platforms of Sedabuy and its affiliated companies currently comprising of, (jointly or severally referred as “Participating Website”, as the context so require) . The number of Participating Website may also vary in the course of time. After a one-time registration on one of the Participating Website, you can sign on (login) to each of the Participating Website with uniform credentials, without having to go through a separate registration and sign-on process each time. (“Single Sign-On”). Single Sign-On provides a single identity – the basis for Participating Website you wish to use recognizing and verifying you. Further after logging into any of our Participating Website you can easily visit all of our Participating Website through links in the Participating Website.


If you register and create an Account, you are a “Registered User”. To become a Registered User or to submit an order for any Products on the Website as a Guest, you must be at least 21 years of age, and must provide true, accurate, current, and complete in all respects information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process or at the time of submission of the order on the Website as a Guest. If you are under the age of 18 years, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms on behalf of a person under the age of 21 years, you are fully responsible for his or her use of this Website, including all financial charges and legal liability that he or she may incur. Sedabuy reserves the right to refuse service, terminate Accounts, or cancel orders at their sole discretion.


By registering and using the Website, you warrant that the information provided by you in the course of the registration process or in the course of submission of order for any Products on the Website as a Guest is true accurate, current, and complete in all respects and you undertake to ensure that such information is kept up-to-date and agree that such information shall be treated as per the Privacy Policy.


You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your personal computer or electronic or other mobile or wireless device, and you agree to accept responsibility for all activities that occur under your Account or password. Sedabuy assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or Account. If Sedabuy has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.


Services; order, pricing and payment

The Services shall include:

  • The provision to you of the Website to purchase any Products;
  • Procuring a logistics company experienced with collection and transportation to deliver your purchased Products to you (“Logistics Supplier”); and
  • Sedabuy customer support, enabling you to contact Sedabuy at provided email ID with any queries that you may have in relation to your purchased Product/s.


You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. All prices are displayed in Malaysian Ringgit.


Sedabuy may not accept your order for Products if (a) the item/s is/are out of stock; (b) Sedabuy is unable to obtain authorization for your payment; (c) shipping restrictions apply to a particular Product; (d) Sedabuy finds a Product or pricing error; or (e) if order is placed but not confirmed by Sedabuy; or (f) for any other reason at Sedabuy’s sole discretion. In any of these situations, Sedabuy will inform you that your order has not been accepted, will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order, or unwinding or suspending any transaction after processing has begun. In an event Sedabuy offers cash on delivery in near future, Sedabuy will send an OTP to your registered mobile number and the order will be confirmed only when the customer enters the OTP on the website.


There may be errors in transmission resulting in the interruption of your purchase, you agree to cooperate with Sedabuy to resolve such issues, and you agree that Sedabuy shall have full discretion to determine the appropriate resolution in such cases.


All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorize payment, Sedabuy will cancel your order and contact you for an alternative method of payment. Sedabuy cannot be held responsible if this should result in a delay in dispatching your goods/Products.


All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms. By confirming your purchase at the end of the process, you agree to accept and pay for the item/s requested.


Certain orders may constitute improper use of the Website and its Services. Sedabuy reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Account may also be restricted or terminated for any reason, at Sedabuy sole discretion.


If a Product is listed at an incorrect price due to an error in pricing, Sedabuy shall have the right, at Sedabuy sole discretion, to refuse or cancel any orders placed for that Product. If a Product is mispriced, Sedabuy may, at Sedabuy discretion, either contact you for instructions or cancel your order and notify you of such cancellation.


Sedabuy will use reasonable endeavors to provide you with attractive prices on the Website as well as in its stores, however, sometimes the price online will not match the price in a store.


Sedabuy reserves the right, at its sole discretion, to limit the quantity of items purchased per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card and to orders that use the same billing and/or shipping address.



For Sedabuy to arrange to deliver any Products that you have purchased to you, you shall be solely responsible for providing the correct and accurate postal details.


Risk of loss and title for the Products that you purchase on the Website pass to you upon delivery of your purchased Products by the logistics supplier.


Sedabuy is not responsible for any delays in the shipping of your ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you.


All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately at the email ID provided and arrange for the faulty Product to be returned to us.
We are cooperate all delivery company in Cambodia ( J&T , ZTO,…)



Sedabuy wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, Sedabuy will refund your purchase within fourteen (15) days of delivery of your purchased Products. Only ecommerce purchases are eligible for returns and no cross-channel returns are applicable. Please go through the Returns Policy available on the Website. Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all Product tags still attached. Returns that are damaged, soiled or altered may not be accepted by Sedabuy and may be sent back to you.


All correctly returned Products will be refunded to the original purchaser as credit to the relevant credit/debit card or bank account used for the transaction after deducting the applicable bank charges (if any). If you think that we have provided you with an incorrect refund, please contact us immediately on the email ID provided.


Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and Sedabuy shall not be liable for any delays in refund by card companies. Sedabuy offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial